Customer FAQs

Frequently Asked Questions (FAQ)

Q1. How may LAMA_FERA Essential Oils support my daily routine?

LAMA_FERA Essential Oils are aromatherapy blends that may help create a calming atmosphere, support a relaxing bedtime routine, and encourage a sense of peace and focus as part of your daily self-care practice.

Q2. What may I experience when using LAMA_FERA Essential Oils?

As part of an aromatherapy routine, you may experience a soothing and relaxing atmosphere, a sense of calm, and a more comfortable environment for rest and focus. Individual experiences may vary.

Q3. Can I use them during moments of overthinking or restlessness?

Our oils are crafted with calming, herbal aromatic blends that may help create a more peaceful atmosphere during moments when you need to pause and unwind.

Q4. Can I use the Deep Sleep Oil as part of my bedtime routine?

Yes. Our Deep Sleep blend is designed to support a relaxing bedtime environment. Diffusing it before sleep may help create a calm and comfortable atmosphere conducive to rest.

Q5. Can I use these oils daily?

Yes, both oils are suitable for daily aromatherapy use as part of your personal wellness routine — in a diffuser, diluted topically on pulse points, or added to bathwater.

Q6. Will I notice a difference from first use?

Many customers enjoy the soothing aroma from their very first use. As with all aromatherapy products, individual experiences may vary.

Q7. Are LAMA_FERA Essential Oils habit-forming?

These products are aromatherapy essential oils intended for external use only. They are not medicines and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

Q8. Where do you ship?

We currently ship across India only. International shipping is not available at this time.

Q9. How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery takes 5–7 business days after dispatch. Delivery timelines are estimates and may vary due to courier delays, public holidays, or remote locations.

Q10. What are the shipping charges?

Free shipping on all prepaid orders. For Cash on Delivery (COD) orders, a small additional fee may apply based on your location. COD availability is subject to serviceability at your delivery address.

Q11. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your package through the courier's official website or visit our Track Your Order page.

Q12. What if my order is delayed?

Delays may occasionally occur due to weather conditions, courier issues, remote locations, or incorrect address details. If your order is delayed beyond the expected timeline, please contact us with your Order ID at support@lama-fera.com or call +91 87 3890 5551.

Q13. What is your return policy?

We accept returns only in the following cases: the item received is damaged or broken, or an incorrect item was delivered. Returns must be requested within 7 days of receiving your order. The item must be unused, in its original sealed packaging, and accompanied by clear photo or video proof of the issue.

Q14. How do I initiate a return?

Contact us at support@lama-fera.com or call +91 87 3890 5551 within 7 days of delivery. Provide your order number, description of the issue, and photographic or video evidence. Items returned without prior authorisation will not be accepted.

Q15. Is an unboxing video required?

We strongly recommend recording a clear, uninterrupted unboxing video for every order. This video serves as evidence in the event of a damaged, defective, or incorrect item claim and helps us resolve your issue quickly.

Q16. When will I receive my refund?

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to post the amount.

Q17. Is there a restocking fee?

A restocking fee of 4% will be deducted from the refund amount if a prepaid order is returned in its original sealed condition at the customer's discretion. No restocking fee applies to returns due to defective or incorrect items.

Q18. Can I cancel my order?

Yes, you may cancel your order within 7 days of placing it. Contact our support team as soon as possible at support@lama-fera.com or +91 87 3890 5551.

Q19. What items are non-returnable?

We cannot process returns or refunds if: the product seal has been broken or the package opened, the item has been used or altered, the return request was not made within 7 days, or no proof of damage/defect is provided.

Q20. What payment methods do you accept?

We accept secure online payments via Razorpay, including UPI, Debit Cards, Credit Cards, Net Banking, and Digital Wallets. Cash on Delivery (COD) is also available for eligible locations across India.

Q21. Is my payment information secure?

Yes. All transactions are encrypted and processed through secure payment gateways. LAMA_FERA does not store or retain any sensitive payment information including card details, CVV, banking credentials, or UPI information.

Q22. What if my payment is deducted but my order is not confirmed?

Please wait up to 30 minutes as transactions may take time to process. If the order is still not confirmed after that, contact us at support@lama-fera.com with your payment details and we will resolve it promptly.

Q23. How will I receive my order confirmation?

For prepaid orders, a confirmation will be sent to your registered email and WhatsApp number after successful payment. For COD orders, confirmation details will be shared through your registered contact information.

Contact Us

LAMA-FERA™ A Brand Operated by TRUEBAL FOUNDATION

Company Name: TRUEBAL FOUNDATION
Additional Trade Name: LAMA-FERA
Website Name: https://lama-fera.com
Contact Us: +91 87 3890 5551
Email Us: support@lama-fera.com
Address: 14/1086, Hathikhana, Geetapuram Colony, Fatehgarh, Farrukhabad, Uttar Pradesh – 209601, India
GST No: 09BGHPK6458A1ZD
MSME UDYAM No: UDYAM-UP-25-0004398
Customer Service Hours: Monday to Saturday - 11:00 AM to 7:00 PM(GMT + 5:30) India Standard Time (Kolkata)
We aim to respond within one business day.