Shipping policy

Delivery Information

At LAMA_FERA, we are committed to delivering your products safely and on time. Please review the details below to understand how our delivery process works.

Order Processing Time:

All orders are processed within 1–2 business days.
You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Time

Shipping Methods	Handling Time	Transit Time
Standard Shipping	1- 2 Business Days	5 to 7 Business Days

Delivery timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

Order cutoff time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)

Shipping Locations:

We currently ship across India.
International shipping is not available at this time.

Shipping Charges:

Free Shipping on all prepaid orders.
For Cash on Delivery (COD) orders, a small additional fee may apply (if enabled).

Tracking Your Order:

Once your order is dispatched, you’ll receive a tracking number via email.
You can track your package through the courier’s official website.

Delays & Issues:

While we do our best to ensure timely delivery, delays may occur due to:

Weather conditions
Courier delays
Remote locations
Incomplete or incorrect addresses

If your order is delayed beyond the expected timeline, please contact us with your Order ID.

Our Promise:

We take great care in packaging and shipping your order to ensure it reaches you in perfect condition. Your peace of mind is our priority.

Contact Us

Company Name: TRUEBAL FOUNDATION
Additional Trade Name: LAMA-FERA
Website Name: https://lama-fera.com
Contact Us: +91 87 3890 5551
Address: 14/1086, HATHIKHANA,
GEETAPURAM COLONY,
FATEHGARH
DISTRICT FARRUKHABAD
STATE - UTTAR-PRADESH
PIN CODE - 209601, INDIA
Email Us: support@lama-fera.com
GST NUMBER: 09BGHPK6458A1ZD
Customer Service Hours: Monday to Saturday - 11:00 AM to 7:00 PM
(GMT + 5:30) India Standard Time (Kolkata)
We aim to respond within one business day.

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